Our soaps are all natural and take time to cure. Stock replenishes regularly!

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Refund and Returns Policy

Effective Date: April 4th, 2024

At Alva Lee Essentials, we stand behind the quality and craftsmanship of our products. We carefully inspect each item before it reaches you, ensuring that you receive only the best from our range of essentials. Given the dedication to quality and satisfaction, please read our Return and Refund Policy carefully.

All Sales Are Final

We take pride in the uniqueness and quality of our products, which are carefully curated to meet your needs. Due to the nature of our offerings, all sales made through Alva Lee Essentials are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.

Exceptional Circumstances

While all sales are final, we understand that exceptional circumstances may occur. If you receive a product that is defective or damaged upon arrival, please contact us within 30 days of receipt at [email protected]. In such cases, we will review your claim and, at our discretion, may offer an exchange for the same item or a store credit for future use. Please note that this is an exception and not a guarantee; each case will be evaluated individually.

How to Report an Issue

To report an issue with a received product, please follow these steps:

  1. Contact us within 14 days of receiving the product at [email protected].
  2. Provide a detailed description of the issue, including photos or other evidence of the defect or damage.
  3. Include your order number and contact information in your communication.

Our customer service team will review your claim and get back to you with further instructions. Please note that any decision regarding exceptions to our final sale policy is at the sole discretion of Alva Lee Essentials and will be communicated directly to the customer.

Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the site. However, we do not guarantee that the colors, features, specifications, and details will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

Contact Us

For more information about our Return and Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected].

This policy provides a comprehensive overview of our stance on returns, refunds, and exchanges, ensuring transparency and trust in your shopping experience with Alva Lee Essentials.